We realized these goals through the use of fully modernized, flexible, and future-proof technology solutions and concepts such as building all of our applications and tools on hybrid-cloud infrastructure, fully-integrated AI and ML driven automation to reduce manual human workload, single-source-of-truth databases, and fluid and dynamic role-based experiences. In my work experience supplement (available upon request), you will see some of these technologies and strategies deployed in real-world use cases.
In this role, I partnered with a “product quad” made up of Architecture, Engineering, Design, and Analytics which all worked together as a singular platform and experience team, each of us bringing our areas of expertise and skills to the table to bring to life the future state of Chase’s Operations technology platform and ecosystem.
My design team (being aligned to innovation OKRs) would also consult with other teams across the Chase Digital space (which spans everything from the Chase mobile app to internal-facing HR applications) to take a design-lead approach to solving key customer and employee challenges. There’s a really cool one that we got to work on… contact me to learn more.
Please note that I am not able to present or speak to all work done in my role here due to the limits of my non-discolusre agreement and JPMC’s intellectual property and proprietary company data policies.
I’m happy to provide contact info for any of the references below. As far as I know they have good things to say about me, but you can find out and let me know!
Dr. Tonya Browning
Managing Director, JPMC HX (Human Experience)
Lori Formby
Executive Director, JPMC Digital
Taryn Franklin
Senior Content Director, JPMC Digital
Anjali Desai
Vice President, Dell Digital Design
Ares Sakamoto
Sr. Principal Design Strategist, Distinguished
Bill Clarke
Sr. Principal Design Strategist
Ripa Patel
Director, Product Management, Unified Customer Experience