Hey there, I’m Josh!

I’m a UX design and strategy leader with 12 years of experience driving product strategy, innovation, and digital transformation across Fortune 500, Fortune Global 500, and industry-leading financial services, automotive, and enterprise technology organizations, including JPMorgan Chase, Dell Technologies, EMC, VMware, and Honda.

My expertise spans user discovery, product/platform vision, positioning, prioritization, and outcome-based road mapping, taking products from concept through launch and ongoing optimization. I leverage customer-centric methodology, deep partnership with business, product and engineering teams; qualitative and quantitative research; and experimentation with emerging technologies to deliver measurable business and customer outcomes, supported by compelling storytelling that aligns stakeholders and drives success.

By the way, if you’re in tech-proper I’d be considered Director/Principal level. If you’re in finance (like I currently am), I’m at the Senior VP level. It’s confusing, I know!

After starting my career as a designer back in the early 2010s, I quickly found that what I was most passionate about was not just designing the final experience that my users would touch, but actually starting from the very beginning of the digital experience process: uncovering the problems that users needed us to solve; quantifying and understanding them; and then designing, developing, and deploying them with testing and iteration along the way.

This remains my passion to this day and what brings the most fulfillment to my life at work.

I am currently employed by JPMorgan Chase & Co. as a Principle (VP) Product Strategist supporting Chase’s Operations Division

Our users include over 38,000 internal employees and the 40M American households that bank or hold credit products with Chase.

In my role, I am responsible for leading the strategy and buildout of innovative new technologies and processes to transform, unify, and consolidate 200+ legacy applications onto a modern web platform. At Chase I have operated as both an IC and senior manager reporting into the executive level, overseeing a global team of 15+ in multiple spans & layers.